Retail Shop Manager
Mopsey Shop is a rapidly growing full-service needlepoint store in Biddeford, Maine. We are looking to expand our team to support our continued growth. This position is for someone who thrives in a fast paced environment, has retail experience, has a passion for community, and a readiness to dive into needlepoint.
About Mopsey Shop
Mopsey Shop is a vibrant, community-based needlepoint store located in beautiful Biddeford, Maine. We celebrate color, craftsmanship, and the joy of stitching together. Our shop is more than a retail space — it’s a gathering place for creativity, connection, and inspiration. As a quickly growing business, we are excited to welcome a strong leader who will help us continue to thrive.
Position Overview
We are seeking an experienced Retail Store Manager who loves needlepoint, thrives in a busy, fast-paced environment, and is passionate about delivering exceptional customer experiences. This full-time role will oversee daily store operations, lead front-of-house retail activities, manage inventory, and support the continued growth of our business.
The ideal candidate is organized, energetic, community-minded, and excited to be part of a creative and colorful environment. This is a full-time (40 hours per week) leadership position.
Key Responsibilities
Customer Experience
- Oversee all daily shop operations and be an in-shop lead
- Ensure exceptional, personalized customer service
- Create an inviting, inspiring, and well-merchandised store environment
- Contribute ideas and energy to help grow a quickly expanding business
Inventory & Operations
- Maintain and manage in shop inventory
- Track best selling products and proactively restock
- Oversee receiving, backend POS operations, restocking and organizing merchandise
- Monitor sales performance and support growth initiatives
Community Growth
- Help to plan and follow through with in-store events and workshops to partnerships and gatherings throughout the greater Portland, ME area
- Facilitate weekly stitch clubs
- Imagine and implement creative ways to bring people together through needlepoint helping Mopsey Shop continue to be a joyful hub for connection
Team Operations
- Support staff scheduling, training, and team development
- Foster a positive, collaborative and motivated team
- Help to keep communication clear between team members
Qualifications
- Retail management experience required
- Strong leadership and team-building skills
- Ability to thrive in a busy, fast-paced retail environment
- Excellent organizational and communication skills
- Detail-oriented with strong follow-through
- Passion for community engagement and customer connection
- Interest in needlepoint
What We’re Looking For
We’re looking for someone who is energized by retail, excited to support a growing small business, and motivated to create a welcoming space where customers feel inspired and connected. If you love craftsmanship, color, and building community through retail, we’d love to meet you.
Schedule & Compensation
- Full-time, 40 hours per week
- Competitive compensation based on experience
- Opportunities to grow with a rapidly expanding business
- Flexibility and availability to work weekends, evenings, and holidays as needed
If you are interested in leading a colorful and creative retail space while building opportunities for community around needlepoint, we would love to meet you. To apply, please submit your resume and a brief cover letter explaining why you’d be a great fit for Mopsey Shop to hello@shopmopsey.com - we can't wait to hear from you!